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Cleartrip — amount debited but no trip it or ticket booked

Website:cleartrip.com

I made an online payment to cleartrip for a flight booking. The payment got deducted from my account but there is no pnr generated.
They displayed a message stating "amount is not debited" but amount has been debited from my back on 25th august 2017.
When i am calling the customer care they are asking for trip id to proceed. They have no proper mechanism to deal with such issues or rather intentionally not providing contact details. This is ridiculous not providing any means to speak to even a customer care executive
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I had booked a ticket from Mumbai to Delhi. The amount has been debited from my account but i haven't received the flight ticket. Either give me the ticket or else refund. The customer service keeps on asking for Trip ID but there was no such id generated while booking the ticket.

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