Cleartrip — amount deducted and refund not yet received

Hi,

I have booked 3 tickets on 2nd sept, 2017 but amount got deducted 6 times. I had called customer care numerous times and they told me that it will get refunded in 3-4 working days. It has been over 2 weeks now and still no amount has been refunded.
I have already sent the bank statement and got a case id #03639195.
I am highly dissappointed with such kind of service. If there is some issue in your payment option then kindly get it corrected.
Moreover, the onus should be on you to refund the money if it has been deducted without booking but you guys dont do that even on calling several times.
Kindly expedite your process and refund the amount without any delay.

Thanks and regards,
Kamran ansari