Cleartrip — Amount got deducted but tickets didn't get booked

I tried to book a ticket from mumbai to lucknow through clear trip app on 17 sep 20. During payment my account was debited with 4350 but booking was not completed. It showed some error. I waited for 7 days as it generally takes 5-7 business days to refund. Now its one week and my money is still not credited to my account.
Account from which money debited is[protected] icici bank name ajay singh. Pls find the attachment of details.

This was the mail which i sent from my mail id ajay. [protected]@gmail.com to cleartrip customer care mail id on 24 sep20 then subsequently on 03oct20, 27 oct 20 and 25 dec 20. However, no response whatsoever was received from the cleartrip team. Its been a year now i request you to pls look into this matter and help me to get my refund of ₹4350.