Cleartrip — Balance deducted with no booking

Address: Pune, Maharashtra

I booked a round trip flight from cleartrip mobile app on 09/01/2014. And for that an amount of Rs.12044 has been deducted from my bank account. To my surprise, I dint receive any call or mail or message from cleartrip regarding what has actually happened. After waiting for sometime, I tried their customer care for about an hour.And for that one hour, no one picked my call. When I called my bank and reported the matter, they said they sent the approval code and the transaction has been confirmed by cleartrip. I even have the approval code for the same. Again I tried cleartrip and asked whats the matter?in which they said that booking is not confirmed and gave me a booking id as [protected]. I said I want an answer as how will i get my refund, So they transfer my call to somewhere else where no one picked it. tell me when will be my money refunded??