Cleartrip — Being overcharged by cleartrip

Address:	400080
Website:	www.cleartrip.com

I have been a frequent user of cleartrip for the past 10 years. I have always enjoyed their low fares and their user-friendly online interface. Two months ago, i made a reservation for my parents and myself to travel from bangalore to mumbai on 4th september 2016 (Trip id [protected]) paying rs. 11, 090. Due to a personal emergency, my parents were required to stay back in bangalore, the reason why i rescheduled my parents' tickets online at a cost of rs. 3, 790. Fortunately, the personal emergency was resolved and i now need to fly my parents back to mumbai on 9th september. Cleartip informs me that i need to pay a change fee of rs.2600 (For 2 passengers) and a cleartrip processing fee of rs.600 (For 2 passengers), which is ok with me. However, they also cite a difference in fare to the tune of rs.1000, which is not acceptable. I have already paid rs.10000+ for my parents, and there cannot be a positive difference in fare (I have already checked the airline website). Given their shabby attitude, i would rather never ever book with them!!!