Cleartrip — Booking a non-refundable ticket with no amendment possible without informing

Address:

New Delhi, Delhi

I booked a ticket from Delhi to San Francisco and back on January 25, 2014 through the phones sales service of Clear trip. Prior to that I had seen the online cost of the same ticket (which was refundable). Cleartrip booking ID: [protected] The sale was made by Mr. Ramkishor Bharti at 21.30 hrs on Jan 25. I referred to the online cost and he offered me a cashback of Rs. 1000. He DID NOT inform me that he was booking a non-refundable ticket where even a date change was not possible, I have never ever booked such a non-refundable ticket. Since i was booking 1.5 months in advance, I obviously wanted a refundable ticket. Mr Bharti misled me by hiding this information as the call records will show. Later, when i wanted a rerouting, i was told that this ticket is of the most restrictive variety where even the date cannot be changed. This is a clear case of fraud and misleading the customer.