Cleartrip — booking through website

Address:	411047
Website:	Cleartrip.com

I have made 2 booking in last since 11th August with trip id :[protected] and[protected] respectively, but the transactions failed . The amount although was deducted from my account for approx INR 18K total. Now after almost 12 days passed by and the refund is still not made . Everytime I call the customer service i get the same reply stating it will take another 4-5 days for refund. This is a good way to block somebody's money .
So pathetic web portal cleartrip have . When I ask to talk to the manager or escalate this, the team never allows me or transfer my call to the upper level . I find cleartrip team no intention to solve the problem with seriousness or they are doing fraud business and playing with customers money .


The site is pathetic and would suggest others to use other portals to book tickets