Cleartrip — Cancel Refunds amount

Address:	New Delhi, Delhi, 110045
Website:	clear trip.com

I made a flight booking through ClearTrip.com for Mazar-i- shrif to New delhi Trip ID [protected]. My flight RQ 944, dated 13 sept, 2016 got canceled but I have not yet received the refund amount or Rs.25500. I got an email from cleartrip saying that the amount would be credit within 5-7 working days. After 15 days when I contacted the customer support they said that the amount would be credited within 5-7 working days but now it has been more than 1 month. I called customer support several times but there is no satisfactory response but keep on giving me further time-line. I also contacted the floor supervisor but was of no help. Customer support executives even disconnected my call more than 10 times after asking me to hang up.

In regard to my case, I have the following demands:
(I) Refund of Rs 25500/- with interest.
(II) I paid credit card due payment bill 2 times rs-3000/
(III) Compensation of Rs 10, 000/- for the mental harassment and agony that I have gone through and call charges accrued

This is for your information and necessary action.