Cleartrip — cancellation and refund the fare in full amount

Dear sir

Trip id: [protected]
Passenger : saleem babu arimbrathodi
Flight details
Departure
Oman air wy 690 07 may jed/mct
Oman air wy 817 07 may mct/bkk

Return
Omar air wy 818 14 may bkk/mct
Omar air wy 675 14 may mct/jed

Had called up your riyadh office [protected] on 13 april 2020, requesting to cancel this and to arrange refund the amount in full due to current covid19 issue. We got information that the complaint has been raised to concerned department and will get a feed back with in 24 hours.

Regret to inform you that no satisfactory reply has been received till date. I have made several follow ups by phone and e-mails, and the follow up message are not going through and it is getting bounced.

I urge your assistance to cancel this ticket by refunding the amount in full.

Looking forward to hearing from you as soon as possible.