Cleartrip — cancellation money is not refunded for trip id [protected]

Hi,

I cancelled my round ticket from mumbai to hong kong on 12 june 2018. The cancellation was done online.
I received a mail from cleartrip that the balance money will be refund into the bank account in 5-7 working days.
But 25 days have passed by no definite answer is received till date and i am yet to receive the refund money. Have been calling since last 20 days to know where the problem is but every time a different person on the line falsely assures of response in 2 days.
I have even forwarded the bank credit card statement showing the debits as per their instruction from the day of booking cancellation.

I contacted the bank as well, but they do not have any information about the refund money.
Can you please help me to check the money is being held up.
I hence request the refund to be made as soon as possible with out any further delay.
I am really disappointed with clear trip services.

The trip id is [protected]