Cleartrip — case id 10441914

Hi somasundaram,
We are writing to let you know that the payment for the trip below was unsuccessful as we didn't get a confirmation from your bank.
If your account was charged, it has been automatically refunded. Please note that it may take 3-12 business days for the amount to reflect in your account
Details of your booking
Trip id [protected]
Booking summary
Chennai ⇄ mumbai
23 dec, 1 travellers
Rs. 12, 589 by net banking
Hello cleartrip i received this email while booked flight.
Then i have to book directlty thro air lines indigo on the same day 23/12/2019 travel on the same sector.
I have been charged for not using yoru ticket.
Pls reimburse me. I am unableto get yoru cuatomer care as once i press trip id it says try again.
Pls help me to reimburse
Ravi
[protected]