[Resolved] Cleartrip — Cleartrip hotel booking fraud

 
4 Reviews
Pune, Pune District, Maharashtra, India
 dineshjajoo
I have booked hotel rooms on 12-13th March 2014 from cleartrip website and got the confirmation along with the voucher code . I called them to get the verbal confirmation also . I received a mail on 18th March 2014 that rooms are not confirmed and they will confirm in next 5-7 Days working days . On same day I have raised an issue that customer care are saying that rooms are confirmed and mail is conflicting with customer care . Again, on 26th March 2014 received a mail that rooms are not available so room can’t be confirm . Trip Ids are :[protected], [protected], [protected], [protected] I have booked my flight tickets and other hotel after booking above trip id’s Hotel room . They should return my money with flight ticket charges, above four transaction and other booking which I made after this . As my tour is getting affected due to cleartrip.
Complaint marked as Resolved 
provided other hotel voucher but hotel was not at all good as compare to Pine spring Gulmarg ..

I would be happy to say good bye to cleartrip services .. will not deal in future with cleartrip ...

Complaint Status


[Mar 27, 2014] ClearTrip customer support has been notified about the posted complaint.
Complaint comments  3 Comments     Updated: Share0Tweet0

Comments

Dear Mr. Dinesh Jajoo,

As per our telephonic discussion and as agreed by you, we will confirm the below bookings for you:

For Pahalgam – we are confirming
pine spring hotel for 29th April and 30th April ([protected],
[protected]) as it was booked.

Gulmarg – We are confirmed the
rooms at Nedous Hotels with same inclusion as original booking in Executive
rooms.

Regards,
Team Cleartrip
I have still not received any mail communication / confirmation along with new voucher code .
Last update before I close this complain ...

Never go with cleartrip .. I have received vouchers from cleartrip for Nedous hotels ( replacement of pine spring ) .. 3rd class hotel to stay ..

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    Customer satisfaction rating
    4%
    Complaints
    1495
    Pending
    33
    Resolved
    42
    phone
    +91 22 4130 0300
    +91 95 9533 3333 (Support)
    location
    DTC Bldg, Sitaram Mills Compound, N.M. Joshi Marg, Delisle Road, Lower Parel (E), Mumbai, Maharashtra, India - 400011
    Cleartrip - Cleartrip hotel booking fraud