Cleartrip — ClearTrip is not booking earlier issued open ticket worth more than one lakh

We booked Air India flights for Port Blair (round trip) for 26th to 31st Jan through Cleartrip as per the below Trip IDs:

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c).[protected]

But, due to the covid outbreak, we converted our existing ticket to an open ticket through Cleartrip on 21st Jan 2022, which was confirmed by an Email. Cleartrip person who did perform this operation was Rohan.

Now, we decided to use the open ticket and reschedule the flights for the month of March and contacted Cleartrip CC for the same. But after talking to multiple people and hours-long waiting on Cleartrip CC we understood that they are just passing the time and they are not actually interested in booking our flight. Some people also told us that Cleartrip can't do open tickets.
Hearing this shocking reply we contacted the airline directly i.e. Air India. There we came to know that our open ticket was not remarked as "open for use" and it was showing no show.
According to the airline, our ticket was encashed by Cleartrip and the airline is not authorized to reschedule the encashed tickets.

Now it seems like a complete mess of what Cleartrip did in our case. We need a resolution on this as soon as possible. Regardless to say we can't recommend Cleartrip to anyone in the future.

We have talked with Rohan, Siddharth, Harsh Sachdeva, Anisha ( TL) already in your customer support team. Our request to your CC guys is to please don't act over-smart with customers if you have made a mistake then accept it and resolve it.

I can provide Cleartrip open ticket email confirmation, for your reference, rest you can get all the details with Trip IDs shared above.