Cleartrip — Cleartrip not processing full refund for cancellation

Address:	Bangalore, Karnataka, 560071
Website:	www.cleartrip.com

Hi
I have made booking with cleartrip for 3 passengers with around 12K amount. And then paid another 3200 rupees directly to the airlines for rescheduling . I had to made partital cancellation for 2 passengers and airlines said whatever amount i paid for rescheduling they used for cancellation and rest of the amount they paid to cleartrip( 5808 rupees). But cleartrip refunded me only 1700 rupees. they are saying you have paid 8000 only to cleartrip for 2 passengers and 4450 is airlines cancellation charges. they are ignoring the fact that airlines has deducted some cancellation charges from the amount i directly paid to the airlines. thats y refund amount is 5808 ruppes to cleartrip. otherwise they should have received[protected]= 3550) from the airlines as refund not 5808 rupees. I have called them many times and seems like they dont want to understand or there staff is not capable enough. My Cleartrip Trip ID: [protected]