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Cleartrip — Cleartrip not processing refund

For my trip ID[protected], airline has processed refund on 24th Jan and airline have given in writing multiple times confirming refund processing from their end and the amount processed. Yet Cleartrip is still to process refund to me after 2.5 months and keep lying and giving excuses.
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Comments

This cleartrip CUSTOMER care executives are the bunch of ### and irresponsible fellows. They are simply avoiding us by saying some @#$#@ excuses. I have canceled my trips by 31st of January and still i yet to get my refund. All the time these ### giving me an excuse of "It is pending from airline"

The worst CUSTOMER support i have ever experienced. I doubted that its their agenda to hold CUSTOMERs hard earned money and screwing them by taking this pandemic as an excuse
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