Cleartrip — cleartrip not refund my money

I booked air ticket on date 29/3/20 from prayagraj to indore ticket pnr no. Jgzpmf. It was cancelled by compamy due to covid pandemic and they message me that you can use money by booking ticket in one year. I will not fly next year and i want my money back in my account. I called costumer care several times they tell me that i will be return in 1.. 2 month but thats not happened 6 month already gone. Please help me regarding this