Cleartrip — cleartrip online payment failed but amount was charged anyway!

M''li

Address:

4/1A, 2nd Street, Vignesh Nagar, kattur, 620019

On[protected] i attempted to make an online payment for a flight booking at www.cleartrip.com of rs. 11, 208/- two times so total amount was rs.22, 416/- (Trip id [protected]) air india express. However the internet connection was interrupted and the transaction status was showing as failed.
Shortly afterwards i called a cleartrip agent asking me to repeat the payment by using trip id. And he said transaction got failed and it will credit back in 3 working days but even after a week it not credited yet. Next day in my mobile app there's no trip id or failed booking details and so i can't call the clear trip customer care anymore, i already book complaint in sbi bank but they asking me to rise a complaint in clear trip also and i can't book a complaint without trip id. Please sort this out.

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Comments

Patidev

from Mumbai, Maharashtra

We tried booking return ticket on 23rd February 2019 for Mumbai-Delhi & Delhi-Mumbai. Amount 16, 542/- was deducted for the transaction but no confirmation received from your end till date. aZopWould request you to kindly pay back the amount as soon as possible.

supervisor

to the author,

There are no booked flights, nor receipt seen from such complaint.
So, the author is not qualified to demand any amount at this site.
These are empty talks!

Nobody has a duty to reply on indeffinite compalint and on anonymos complaint.

If the author does not know the rules, he or she can hire the professional in order to get the compensation via the court.

sr manager for ICAO / IATA irregulation matters
Aryan engineers ltd.
e--mail : < aryan @ vivaldi.net >