Cleartrip — Cleartrip - Payment deducted but ticket not booked. Did not receive the refund yet.

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Cleartrip

I booked a ticket from Mumbai to Chicago for 22nd Jan 2022 on the cleartrip app. On the payment page, got a message that payment unsuccessful but the payment got deducted and the ticket was not booked. They also mentioned that it will be refunded in next 3-12 days. We tried reaching out to the customer care at +91-[protected] but no one responds to the call. Sent them email but no reply on the emails as well. Its been 5 months we have not received the refund yet and also no call from cleartrip. Can you please help in this regard. I have attached screenshots with the trip Id and details