Cleartrip — Cleartrip Refund not provided for cancelled tickets

Address:

DTC Bldg, Sitaram Mills Compound, N.M. Joshi Marg, Delisle Road, Lower Parel (E), Mumbai, Maharashtra, India - 400011

Due to Covid, We canceled our ticket from Indigo airlne with trip Id[[protected]] after discussing with clear trip that Indigo is ready to refund their cancellation amount with Indigo voucher. Customer executive from Clear trip told that they will refund the whole amount they get from airline. Indigo airline has provided the Indigo vouchers for all their canceled amount.(Rs 9000)

And Inidigo has also refunded the remaining amount to Clear trip as this was canceled due to covid. I would expect that Clear trip also refund us back refunded money received from Indigo. I've been calling them from the past two weeks and everyone says something different. For eg. 1. Your refund is in process. 2. You're not eligible for refund. 3. We have to confirm with the airline.