Cleartrip.com — Amount not refunded

Website:

Www.cleartrip.com

Sir, I have booked two tickets from this website and later cancelled the same with cancellation charges of rs 200 each . They mailed me saying the refund will take some 7 days so I wAited for their sAid time . Recently when I call up their customer care and ask about my refund they told me that the amount is unrefundable . However, I wasn't informed about it before I would cancel .the ticket was actually refundable which later they say it's not and they are not ready to refund any amount . It is totally unacceptable to include hidden charges and fool customers plus the website is improper as it don't give proper information about the charges and all . It's an absolute harrssment and cheat .my trip Id is[protected] .i want my balance refunded