Cleartrip — coupon refund of failed booking : trip id : [protected]

Address:

Chennai, Tamil Nadu, 600061

I was given a voucher of value rs. 3500 by cleartrip based on my previous bookings to be used for further hotel bookings. I used that coupon to book the hostel at singapore. But that transaction was failed as cleartrip was having some technical issues on their website for the whole day. I received below mentioned mail from cleartrip to make a new booking of value more than rs.3500 so that they can refund the failed transaction coupon amount to my debit card. I did so immediately last week with new trip id : [protected] & till today the amount is not credited back to my account. So many times i had called up customer care & they always say that they have escalated the case to the concerned department & the credit will be done soon. Kindly take steps for the amount to be credited to my account. Here is the mail from cleartrip :

Dear customer,

We tried calling you but there was no response.

This is with reference to your booking under trip id :[protected]

We regret for the inconvenience caused to you for your hotel booking with us at hotel moni gallery hostel, singapore, singapore

Regarding your query regarding the use of the hotel cashback received to you as a part of the cleartrip rewards program please find below :-

1] we are deeply sorry to inform you that you won't be able to use the rewards program coupon code twice using the same account even is the booking generated has fallen under issues.

2] however, in case you make a new reservation with us we will refund you the difference amount.

3] please note that you need to make new booking for hotel product without using any kind of discount or coupon code as only one offer can be applied to any booking.

4] also, note that the booking must be more than the minimum amount of cashback coupon used earlier i. E. Inr 3500.

5] the mode of payment used must be either credit/debit card

6] after we retrieve your new booking, we will refund you the amount which will include the amount of cashback used for previous booking.

In case if you have any queries you can contact our customer care department at[protected].

For further assistance, please write to us [protected]@cleartrip.com. Thank you for choosing cleartrip.

If you need any more information, please log on tohttps://www.cleartrip.com/support/

Regards,
Customer service executive
Cleartrip customer care
www.cleartrip.com