Cleartrip — credit card charged but ticket was not issued

Address:

Delhi International Air Port

CREDIT CARD NO : [protected]
CREDIT CARD TYPE : VISA
CANCELLATION OF TRANSACTION FOR AN AIR LINE TICKET FROM INDIA TO UK ON THE
18TH MARCH 2020 FROM DELHI INTERNATIONAL AIR PORT, TRAVEL COUNTER.
PAYMENT TO CLEAR TRIP.COM
VALUE OF THE TRANSACTION : LKR 355, 974.13

This is a written confirmation to cancel.

My niece Shakira Coonghe bearing the Irish passport number PI7065465 who is an Irish citizen was in India from January after visiting Sri Lanka end of last year. Due to the COVID19 pandemic situation she was trying to get an Airline ticket from Delhi International Air Port (From an Airline Ticketing counter inside the airport) to United Kingdom wanted my help to purchase the ticket and I gave her my Credit Card Details to her due to the Urgent situation. After Travel Agent made the purchase the following message was received by me.

“QCG-167008 is your one time password. It is valid till 06:32 PM Srilanka time for your online transaction on your SCB card ending 0663. For assistance call +[protected] “

After receiving the above message I informed the above indicated one time password to my niece. After this I received the following message on my mobile.

“An overseas TRX of LKR 355974.13 was made on your card ending 0663 on 18/03/2020 subject to exchange rate and fees. Your avail bal is LKR 539058.11”

But after a while my niece informed me the that the Travel Agent informed her that the transaction was not received by the travel agent and therefore the ticket can not be issued. She sent me the following photos of the Travel Agent’s computer screen as well.

Travel Agent’s Computer Screen photo1

Travel Agent’s Computer Screen photo2

Then I called the Standard Charted 24 Hour Customer Service Center[protected] and inquired in to this matter and the bank informed me that the transaction has gone through to the “Clear trip.com” and the Authorization Code for the transaction was “060711” and to inform this to the Travel Agent in India. The telephone number indicated in their web site is +[protected] and the Trip ID informed to my niece by the travel agent was [protected]. But using the above details it is not possible to contact Clear Trip.com

I gave the above information to my niece and I also spoke to the travel Agent through my niece’s phone and the travel agent informed that she will get in touch with her bank and check as according to system the payment has not come to them up to that time. Photos of the Travel Agent who made the Transaction is given below.

After the Travel Agent checking from the bank informed that the payment has still not come and the ticket cannot be issued.

Then I informed my niece to inform the travel agent to cancel the transaction and the travel agent has informed my niece that the transaction was cancelled.

Then I called Standard Charted Call center and informed of the matter and informed to cancel the transaction. Further to this I’m sending this letter in order to get the following actions and information from you as Standard Charted has issued my card and I have been using this card for a very long time and this is the first time some thing like this happened to me.

1) Please take immediate action to cancel the above transaction of LKR 355, 974.13
2) What is the reason that the Airline ticket could not be purchased in this case ( Any credit card users primary objective is not to spend, but to spend for a specific requirement or a reason.
3) The telephone number indicated in the Cleartrip.com web site is +[protected] and the Trip ID informed to my niece by the travel agent was [protected]. But using the above details it is not possible to contact Clear Trip.com. Is this a Fake company?

Awaiting your Urgent action on the above and await your reply on the same.

Thanking you.

Lalantha Coonghe.
Mob no: [protected]
E-Mail: [protected]@hotmail.com