While making a flight booking on[protected], I experienced a glitch which is showing different amounts while making the payment. Before initiating the transaction it has shown the value Rs. 6834/- and I have choosen Amazon pay for payment there it changed as Rs. 7432/- .
I have realized this fact after completing the payment.
On checking the Itinerary the value is represented as Rs. 7180/- and "paid 7432 through amazon pay."
I have attached the screenshots as proof of payment for reference.
On talking to the customer care, they are simply mentioning the fare difference is due to Dynamic pricing.
Before payment I applied a coupon code for around 850 and after the payment it suddenly change to 1700. They reasoned this as technical Glitch.
I was really disappointed by the fact that instead of checking for the proper cause, they simply using the fancy terms "Convenience Fee" and "Dynamic Pricing" closing the issue.
I have been told that I was charged with Convenience fee of 1794/-
Its clearly mentioned while booking that 299/ per person. I booked to two person so the amount should be 598/- . But they charged convenience charge for around 6 persons.
I request a proper explanation and resolution for this issue.
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