Cleartrip — Delay in refunds

Hi..
I an writing this message due to lack of response from clear trip. I had booked for tickets for my parents through clear trip for travel from Bangalore you San Francisco on 3rd July 2020 and return back on 29th July 2020. The airline Emirates cancelled the tickets due to covid. Trip iD[protected]. According to cleartrip policy with the airlines I should get a full refund . Its been more than 2 months and still no refund has been processed. They are not every replying you the mail. It's a huge amount. Please refund it soon.