Cleartrip — flight refund not done

Address:

Dubai

I have cancelled my ticket on 10/11/2019 my travel id number is[protected] followed up with cleartrip 4 times already, but always received an answer the airline has not transferred the money yet and we are looking into it and get back to you in 24 to 48 hours but nobody got back to me each time it has been 40 days now and i am still waiting on it