Cleartrip — fraud deduction

Address:	New Delhi, Delhi, 110034
Website:	www.cleartrip.com

Trip id [protected]

I made the booking yesterday for dalhousie for 2 rooms on clear trip website first time after seeing the details that the booking cancellation is free till 1st june however i submitted my credit card details by keeping trust on this clear trip brand, since i chose the option to pay at hotel only rs 5 got deducted but when i got an confirmation mail i saw just one room got booked and after that i tried to modify it but unable to do that might be because of availability, since the cancellation was free i immediately canceled that booking within couple of hours i got a message that that have accepted the request and will send me the details over mail soon when today after 24 hours i didnt received any mail i checked the status online ands shocked with the status booking cancel and you will be charge rs 10816 for cancellation seriously!!!

This is completely nonsense and open fraud and unnecessary harassment, when i called their customer care now they said will update you within 24 hours i am unable to under stand how come such brands are making customer fools in inida? This issue must go to ministry and a example must be set for such fraud agents and companies. Have never ever faced any such concerns with make my trip or go ibibo, if you will not take necessary step to avoid this deduction i will be forced to publish this case into media for justice!