Cleartrip — Fraud in hotel booking

Address:	Gautam Buddh Nagar, Uttar Pradesh, 201301
Website:	cleartrip.com

Dear Customer care team, I would like to inform you that I have booked hotel in Goa (details enclosed) Trip Id : [protected]. This booking was confirmed by your website stating that we have to pay balance amount before 17th December 2015. We have done our travel reservations according. Yesterday on 9th December 2015 we got a call from customer care executive informing that we have to pay rest of amount within 2-3 day to confirm the hotel booking with reference to Trip Id : [protected]. When we informed that booking information showing that rest amount need to pay before 17th December they handed the call to some other executive. This executive informed us that this hotel is shutdown so your booking should be shifted to other hotel. We enquired but it seems the information being given by your customer care executive is false and misleading. Also, executive informed that your booking amount shall be refunded if you agree. Over phone we informed that regarding refund or booking elsewhere, we will make our decision and according inform you. Surprising, today we are getting an email from your customer support saying “We were trying to contact you, but there was no response.” We got three conversation with customer care executives which are available in our mobile phone. It is also mentioned in the email that your reservation is shifted to some other hotel. I would like to inform you that after lot of survey we have finalized a hotel and booked. It would not be possible for us to make any change in our plan. Cleartrip is a big name in online booking today but such kind of treatment with the customers is really unethical and illegal. Your compulsion for moving us into another hotel is breach in your policy and definitely lead to damage of your image. Our whole vacation plan is getting ruined by your mismanagement and misleading actions. We are not left with much option to knock the door of consumer court due to your mismanagement. Regards, Naveen Kumar