| Address: | Palakkad, Kerala, 678623 | | Website: | cleartrip |
Dear all
My reference number is [protected]
I have booked two rooms with Treebo Grace Inn Pondichery though your mobile apps with a checkin date of 20th Jan 2017 . later I have rescheduled the trip and cancelled the booking and re booked on 21 th of Jan 17
The cancellation details are mentioned below
Description Amount (Rs)
Gross amount (+) 5, 488.15
Cashback (–) 0.0
Discount (–) 899.7
Net amount 4, 588.45
charges (–) 3, 831.0
Snapdeal charges 300.0
Service tax (–) 0.0
Snapdeal sercive tax 0.0
Convenience fee (–) 0.0
Other charges (–) 455.5
Total refund amount 2
An amount of Rs 3831.00 has debited as charges without mentioning proper remark I have raised a complaint mail to you on jan 15th regarding this one of the executive called and informed that the charges were debited by the hotels and not by the Cleartrip
During the visit I have confirmed from the hotel that they havn't charged any single paise for cancellation and the same has specifically mentioned in the website there is no cancellation charges if its cancelled with in specified time
Mail complaint has been raised on 15th Jan and remainder mail sent on 27th Jan still not received any reverts from your side
Please do the needful and get the amount refunded Was this information helpful? | 
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