Cleartrip — fraudulent hotel kingfisher neil island

Website:

www.cleartrip.com

Dear sir/ma'am

I stayed in hotel kingfisher neil island (Trip id [protected]) from 27dec17 to 29dec17 (Total 02 ac rooms).

As soon as we reached hotel, the nightmare started. There was nobody (Not even the electricity) on the so called front desk for hours, finally the waiter cum hotel manager arrived. We were told that only 03 out of total 05 ac rooms are functional in the hotel and he allotted 02 rooms to us.

The condition of both the rooms was worse than a dharamshala. Toilets were dirty beyond economical repair and smelling like rotten eggs. Air conditioners were not working. Badsheets were dirty. Potty sheet was broken.

I gave a call to cleartrip customer care also and spoke to mr himanshu, he assured me to help but could not speak to hotel staff as they didn't pick up the phone.

I booked 02 ac rooms but stayed in non ac dirty rooms with small children which was a mental harassment.