Cleartrip — grievance for postponement trip id[protected] and[protected]

Address:

Bangalore, Karnataka, 560005

Sub : postponement travel ticket booked in advance.
With reference to the above, I would like to inform you as under :
This is to bring to your notice that on 10/03/2018, I Vittal Rao KS, had booked round trip through clear trip ID[protected] Bangalore to Hyderabad on 21st March 208 and Hyderabad Bangalore on 25th March 2008 vide Airline PNR/Ticket D6IYTZ, LNQ8UJ.
Also another ticket Hyderabad Bangalore for my wife Mrs. Uma V Rao on 25/3/18 Trip ID no.[protected] on the same day i.e. on 10/03/2018.
Due to certain calamities in the family, I have to reschedule my travel plan and requested for postponement of my ticket booked under trip ID[protected] and also my wife Uma V Rao booked under trip ID[protected]
KS Vittal Rao onward journey from 21st to 25th March 2018 (Bangalore Hyderabad)
KS Vittal Rao return journey from 25th to 27th March 2018 including the ticket of wife Uma V Rao (Hyderabad Bangalore)
I have contacted customer care on 17th March 2018 and have informed that I am not entitled for postponement of ticket and all the ticket booked on the above is to be cancelled and have to booked fresh ticket for both onward and return journey for myself and my wife. As I have not cancelled my tickets yet, I request you to issue me a fresh valid ticket as mentioned above i.e. KS Vittal Rao Bangalore Hyderabad on the 25th March 2018 and myself and my wife return on the 27th March 2018. As per the customer care I am not entitled for any postponement. This seems to be unreasonable and request you to post pone the Trip ID[protected] and ID[protected] as prayed above.
If you are not able to do so, kindly inform me the same so that I can get the redressal from the appropriate forum i.e. Consumer Court. Look forward to receive your return mail. Whatever I prayed above is as required under DGCA rule.

Regards,