Cleartrip — hotel booking dates changed by a executive but hotel room not available when we went to check in

Address:

110092

By booking number [protected]. I had done the initial booking in m business hotel in goa from september 20th - 23rd but i needed it to be changed to sep 27th - 30th. I spoke to an executive called reynold francis, he said that i need not cancel but i can postpone the trip and he also sent me an email confirming the same. When my family members went to check in to the hotel, they said we do not have a booking. It was a such a painful experience as my old aged mother had to be there at the hotel waiting for nearly 2 hours. I was continuously on the phone trying to speak to the executive and they kept me on hold for nearly 30 minutes and no one ever got back to me. Everytime i called i was told we need to speak to the officer. Finally i could not wait for their calls and could not keep my mother waiting and so i had no choice but to book the rooms on mmt. Now the hassle of going via taxi to another hotel and the time and cost involved for a new booking who is going to bear that.in addition to that the trauma my aged mother had to undergo who is responsible for that. Please consider my case.