Cleartrip — hotel cancellation refund not received

Address:

Hyderabad, Andhra Pradesh

Booked a hotel for[protected] to[protected] at swan suites gayathrinest, hyderabad for 4 adults. Paid 11424/-. But as the hotel was not as per specified, we have cancelled the said booking on same day. After various follow-up, we have not received the refund yet. Voucher number: chmm[protected]. Cleartrip trip id:[protected]. Hotel was booked for our client mr sushil kumar ks on[protected]. As per customer confirmation, the said hotel was not as per specification provided on cleartrip portal. Customer immedietly cancelled the booking & shifted to some other hotel at hyderabad. As per customer complaint, we have intimated the same to cleartrip customer care over phone & they assured for the total refund. Same statement we have promised to our customer & later refunded the amount. But after repeated followup with cleartrip, the said amount was not refunded yet. I. E. 11424/-