Cleartrip — Hotel Room Booking in Alibaug

Address:	400011
Website:	www.cleartrip.com

I booked a hotel on 31st Dec 2015 for my vacation on 01st Jan 16 and 02nd Jan 16 (2 nights )on the occasion of new year in a hotel in Alibaug. I got the confirmation email from clear trip saying my hotel is booked and received the hotel contact number but before directly checking in at the hotel I wanted to cross check regarding my hotel booking and called the hotel representative. Surprisingly the hotel representative said the rooms are already sold out and the booking done through clear trip is not valid and asked me to talk to clear trip customer care as hew has nothing to do with it. I had a doubt during hotel booking as asked the clear trip executive 2-3 times about the room availability and he (Emaneul) said the room is available under clear trip account. After I came to know this I called the customer care again and spoke to another customer care executive Vasundara and she said she spoke to emaneul and he will be calling me back but there is no call back or even no response when I call the customer care number. How can I get this issue resolved. Regards Dileep Rao