Cleartrip — Hotel room condition - poor service

Address:	New Delhi, Delhi, 110059
Website:	www.cleartrip.com

Hi,

This is in regards to trip id [protected].

The condition of the hotel (Shimla holiday inn) was pathetic. I had reached there on 24th june afternoon and hotel room was not ready. There was no cleaning done till i reached. I was supposed to get the room ready as it was booked in advance.

Post when i checked in, the room condition was pathetic. It was not clean. There were hair lying on bedsheet and washroom was looking like public tolet. Attached are the few pictures for the room.

Curtains are filled with vomiting and it was smeling badly.

There was no ne available at teh reception in these entire 2 days and no one was responding the reception phne calls as the receiver was placed off the phone to avoid calls from guest room. Have the picture for that reception phone too.

Imagine i was with my wife and it was our first trip to shimla and we got to see all of this. It was bloody too emabarssing for me to handle the situation. I was not even in a condition to change the hotel as it was weekend and all other hotels were packed.

I even called the owner of the hotel at night but he also did not help in anything.

The team was being served in whisky glasses which too made the entire family offended.

I was always under the impression that booking through clear trip would always be safe and comfortable however the entire trip was ruined because of booking through clear trip. I am surely taking this forward to entire cosical media with the pics of the hotel and feedback about booking through clear trip. I would need my entire money to be refunded for this trip as compensation. Let me know once you guys decide how to take this further. I am available at [protected].

Regards
Amit banga