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Cleartrip — I am complaining about the refund.

Trip ID[protected], PNR- ZDJZR
New delhi to mumbai flight no AI349
We have canceled the above said pnr and we got mail for refund also but did not received yet.. its been 15 days.. please we want our money back.. kindly help me out or guide me. Also am trying to contact the help line no but no one pick up the call..always shows the executives are busy
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