Cleartrip — made payment for hotel that hotelier didnt allow check in for and cleartrip doesn't cancel 2mins after payment

Address:	Mumbai City, Maharashtra
Website:	www.cleartrip.com

I had to look for last min hotels for dec 31st night in the middle of our road travel and your website didnt allow me to pick 31st as the checkin date...
I was already at treebo hotel in vijayawada... So i spoke to the man at reception. He quoted a higher price than the website for a room and suggested that i can book online if that's cheaper, as room was available. We were shown the room too.

The website didnt allow me to pick 31st as the checkin date nd i had to use 1st jan as checkin date.. The moment i paid the amount on the website and told the guy at reception that the payment is done, he told us to checkin at 12noon as that is the checkin time for the date i booked...

Without any slightest remorse, he said he can't allow us in!
I immediately called cleartrip customer care to initiate a cancellation and one mr. Vinay said he can't do that!!

I ended up believing cleartrip and making a payment for a room i couldn't checkin into!!

I have 2 important questions here :
1. I am a software engineer nd i do not understand why you wouldn't allow a user to book rooms post 12 in the midnight
2. If you cannot cancel a payment made, before the user actually checked-in, why would any user like me ever give you any business??
- the website is a platform to help people like us find the right hotel rooms in time of need or lock our money nd not provide any chance to claim unsued booking!!??

Trip id: [protected]
Check-in: 01 jan at
Treebo sun square - horrible hotel!!