Cleartrip — Medical grounds cancellation Refund denied

Sudhirnair007

from THIRUVANANTHAPURAM, Kerala

Jul 31, 2023

Address:

Thiruvananthapuram

I have to cancel the flight ticket (Trip ID[protected] from Trivandrum to Ahmedabad on medical grounds. I have suffered leg injury and am unable to proceed for the planned trip. I have submitted all the required medical documents as advised. However I got the reply as refund rejected. If your intention is just to cheat the customers by giving false offers, please stop doing it. During the cancellation your system shows the refund of Rs.1582 but after cancellation the refund received was only Rs 791. This is another step of cheating.
Reason for rejection not shared.
I have already mailed to [protected]@cleartrip.com but no response.

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Comments

Sudhirnair007

from THIRUVANANTHAPURAM, Kerala

Aug 14, 2023

Today I received a call and the caller advised to install Any desk on my mobile and give access to them for refund. Is customer mobile access is required for refund. The caller want to get customer mobile full access for stealing customers personal details and not giving refund. The call received was from [protected] and I have kept the discussion recorded.

CLAERTRIP to clarify their customer complaint resolution strategy. If they want to refund they can do it through the same gateway through which they received the payment if not please don't harass the customer.

Thanks, Sudhir Nair.