Cleartrip — Misguidance for Transit Visa

Address:

Secunderabad

Hello,
I have been misguided by cleartrip staff when I had enquired about transit visa information before booking my flight from Hyderabad to Toronto via London and Chicago. The stopover/layover time was not more than 2 hours at both cities(London & Chicago). I called the cleartrip toll-free number to talk to staff and confirm this visa related inquiry. The staff said the transit visa is NOT required for any country if the layover is LESS than 5 hours. After this confirmation from the cleartrip staff i continued my booking for this return journey where I spent almost Rs.1, 25, 000/-. Today I was at the Hyderabad airport to checkin for my flight. To my utter SHOCK the British Airways staff did not let me check in the flight citing the reason that I need to have US visa as I am transiting through Chicago. I called the cleartrip toll free number again from the airport to enquire about the same and this time the staff said transit visa is needed. I was shocked to this development. Since I did not have any visa for US i was not allowed check-in. Hence I was told by cleartrip to cancel booking and no refund will be given. I asked for rescheduling to which cleartrip staff said it's not possible on this sector. I requested to give me another flight from London to Toronto to which he said we cannot do that also. He suggested take new flight. I asked for refund for misguiding in the first place before booking in February. He said this cannot be done. I suggested give me one way ticket atleast and let the return stay the same...to which he said that also is not possible. I had now no choice to opt for cancellation as suggest by cleartrip staff for some refund if possible will come. So I went ahead with that and have made a fresh booking on your cleartrip for Toronto from Hyderabad via abu dhabi on Etihad Airways. I have made new booking and booked this Ticket for Rs.2, 17, 000/-. I need a refund of my ticket spent today after rescheduling. Waiting for your reply else I will escalate this issue with consumer forum and put on social media also.