Cleartrip — money debited but booking failed - trip id:[protected] &[protected]

Address:

Hyundai LNGI Project, Mina Al Zour, Kuwait

Dear sir,

On 08-mar-2020 i tried to book a ticket for my friend "yengkhom ibungoton", money was deducted from my account 2 times (Trip id:[protected] &[protected] but booking was failed, i have been asking cleartrip to refund my money, they took all my account number 3/4 times and after 15 times reminder they said "contact your bank money did not charged" i mail and personally went to my bank and they provided complete transaction details that money already paid to cleartrip. Now cleartrip is telling they can not refund the money contact bank.

I am in betweek bank and travel agent. Please help.

Moreover cleartrip harashing me since march to till date by asking 3/4 times account number my all life story details, and sometimes mailing me by saying we are trying to transfer your money but its return back, and at last they are saying 'money did not charged".

I have all the evidence what i am saying, please help me take action to refund my money with compensation.