Cleartrip — money debited without booking done-mumbai to doha

I booked my ticket for family from mumbai to qatar doha on 28 june 2019.
Once i made payment, it got processed, but i didn’t receive any trip i’d neither the ticket. Cleartrip shows zero bookings.
Booking was done for 21930 inr, transaction i’d - [protected] to payee techprocess solutions ltd pg.
Please get it sorted asap.
It was first booking through cleartrip.