Cleartrip — money deducted and have not issued ticket

Address:

B/206,Anuvigyan Nagar CHS, Agarwadi,Deonar, Mumbai City, Maharashtra, 400088

Trip id:[protected]
Travel :kochi → new delhi
Date of travel 26 dec
No: tickets booked: 6 travelers
Amount deducted: rs. 34, 112/-
Date of incident : 18th nov 2019

Issue: i tried booking 6 air tickets from cleartrip site. Money got deducted and ticket was not issued. I got an email telling refund will be processed in 3- 4 working days, but still not refund has been processed yet.
Frustrating part id there is no email support. A toll free number is there which when called will ask to enter trip id. Once entered it will give automated message saying your booking is not processed and refund will be given in 5 working days and gets disconnected. I am stuck and my money is gone it seems. I am not even able to speak to a customer care officer or email support to understand when will i get my money back?
The amount is very huge for me and now i cant even book another ticket because my money is stuck and nobody is assuring when will i get the money.

Resolution: i want refund at the earliest and also i want cleartrip official to call me and confirm whether they have processed the refund or not? I want to understand if the money is stuck with clear trip or with the bank? I need to talk to a clear trip authorized person to understand the current status. I cannot wait like this for ever hoping for refund some day.