[Resolved]  Cleartrip — Money Deducted but Hotel booking not done/confirmed.

Address:

Kolkata, West Bengal

I had booked a Room at Hotel Akanksha at Jagdalpur, from cleartrip vide Trip ID [protected] on 05.09.2014. This was an offline booking so they had dedudted Rs. 500.00 only. I got a confirmation mail from them that I have to pay rest of the amount by 14:37 hours on 06.09.2014 . I tried to pay by the link given by them but it did not worked. So I called the cust care as well as replied by mail that I am unable to pay thru this link provided. The cust care arranged for a call back which eventually came around 16:10 hrs. Initialy they told me that this is a technical error and the money would be refunded back and retry the booking. Then again after 2 mins the same person called me up and said that the money cannot be refunded due to their policy. They also said their policy does not allow them to call and intimate about the payment. You have to depend on mail and SMS only even if it does not comes.It shows that it is a cheating company. I would never book hotel through this portal any more and also suggest others not to book hotel through this web portal.