Cleartrip — money deducted from account and flight is not booked

Address:	Ernakulam, Kerala, 682301
Website:	cleartrip.com

Helli,

I booked a flight from kochi to kolkata for date jan 29/2018 at 9.25 am with total amount as 8041. Money has been deducted from my account but no information regarding flight was provided to me. This site is totally fraud, i reviewed customer reviews for this site, all people have complained the same thing. Tried contacting customer care, but they are asking trip id which is necessary for them. This does not make any sense. No response either from customer support or from site. Very poor customer service which i have never seen before.

I need an answer for this. Else, i need my money back. I have been booking. For an important travel but that was totally got wasted due to this poor service. No proper handling messages. I require an answer at the earliest.

I will never recommend this to site to anyone of my known.