Cleartrip — money deducted from account but payment failed

I had booked a ticket with cleartrip on 7/12/2019 for which payment failed but money was debited. They sent me an email saying money would be returned within 5-7 days but still haven't recieved the refund. I tried reaching out to the customer care but it's automated and no one available. Please make sure they refund the amount asap. My trip id is[protected].