Cleartrip — money not refunded - id =[protected]

Address:

DOHA-QATAR

I did not receive my refund till now. The cancellation done 9-jun-2020 and till now i did not receive my money

Cancellation confirmation for doha - cairo return flight — trip id[protected]

The below is the received email
—
Hi mohamed,
Your cancellation is confirmed.
Due to covid-19, we are experiencing high call volume on our call centre. We have cancelled your trip with the airline and awaiting confirmation of refund amount. Please note it may take up to 60 days to process the refund. We regret the delay.
Once the refund is processed, it will be credited to your account in 5 to 7 working days, depending on your bank.
The trip is cancelled for the following passengers.