Cleartrip — money not returned

Address:	Mumbai City, Maharashtra
Website:	Cleartrip.com

I have purchased a train ticket from cleartrip but the booking was cancelled. So cleartrip said they will refund the full amount and said refund was processed on january 30 2018 but the money is not yet credited. I have contacted my bank they said once if the money has refunded then it will credit. Please help me to resolve this
Cleartrip trip id [protected]
Refund reference no 75260828031017856451040. Cleartrip asked me to track my money using this reference number but my bank said this reference number is for cleartrip and only they can track the money. Cleartrip is nit even replying to my mails now. They are trying to steal common people's money. I don't who is cheating me whether it's cleartrip or my bank. Cleartrip email [protected]@cleartrip.com