Cleartrip — my refund

Address:

131 tilak road rishikesh, Dehradun, Uttarakhand, 249201

Sir/mam i had booked a ticket on 15/12/19 from cleartip portal after duing succesfull payment dont know how no trip id genrated nd got a msg dat ur amount will be refunded back dis process happen twice due to which total amount 2168 been deducted frm my bank account for this i had called them but ivr ask for tripid which i dont have as its not genrated i had wrote a mail as well to them nd even im writing this mail to u second time but still not my problem solved kindly do the need full for me