[Resolved]  Cleartrip — Need my refund

Address:

Bangalore, Karnataka

The original hotel, which I booked online is already full. I need full refund of my money. The customer representative booked an alternate hotel without telling me that the money is non-refundable. And which I received the photos of the accommodation. After checking the photos I'm not happy with the alternate accommodation provided to me. Hence I request for a full refund of the booking amount I paid. Since I was informed about the hotel unavailability 1 week after the booking of the hotel, now I cannot get a decent accommodation at the same place, hence I had to cancel my entire trip (thanks to cleartrip). The bus tickets are refundable, but only after deducting 20% of the entire charges, which is apprx Rs 400. I demand the same also from cleartrip. In case I do not receive the amount, I may have to knock the doors of consumer court.