Cleartrip — no refund - cleartrip wallet - not recommended to use

Website:

www.cleartrip.com

#cleartrip #cleartripwallet #complaint #slowestrefundmode

Trusting Cleartrip about their fastest refund menthod, Cleartrip Wallet, choosing the same has put me in a big trouble now.
Cancelled two international flight tickets on Sept 11, and even after 6 days today, there is no trace of refund.
Each time I follow up, the CSRs give different reasons. First CSR was a lady, and she asked me to contact Emirates for refund, which when I did, I was told by Emirates that agent has to follow up with Airlines for any booking done through the agent.
Then, I was informed that it is due to a technical issue in Cleartrip's system that the refund is getting delayed.
Today, I was informed that Cleartrip doesn't have enough people in their backend team to process the refund.
I thought of booking the next set of flights with this refund amopunt, and that was the reason why I had chosen Wallet option. I want to book the flights before the fares go high. And, I am stuck with no option.
I requested Cleartrip then to change the refund mode from Wallet to the original payment mode (Debit card), so that I don't need to wait for this amount before booking the flights. The request was straight-away denied.
It is not a small amount. I spent 2350 Dirhams which is equivalent to approx 42000 INR.
Customer care agents are not giving a timeline to the resolution. Moreover, they behave rudely to consumers???

Guys, please be very careful while booking tickets through agents like Cleartrip. Book flights only if you are sure. Because, if you have to cancel the booking, then you will end up on waiting infinitely to get your money refunded.