Cleartrip — no refund for double payment

pallaakk

from Mumbai, Maharashtra

Address:

600127

On 11 February 2019, I had booked a train ticket for Chennai from Bangalore. Since the first transaction failed, I made the payment the second time. But then I realised that the money has been deducted twice from my account.
There is no message or initiation of refund.
I have tried contacting the customer care several times, and it keeps asking for the Trip ID, how can I provide them with a trip ID of a booking which hasn't been done.

Please help!

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ClearTrip customer support has been notified about the posted complaint.